#DigitalIndependence #diday for #SocialScience #researchers:

#Rstats #Jamovi #Python <-- #SPSS #Stata

#LibreOffice #LaTeX #Typst editors #Gnumeric <-- #MicrosoftOffice

#CollaboraOnline <-- #GoogleDocs #GoogleWorkspace #Microsoft365

#Zotero <-- #Endnote #Mendeley #Citavi

#ODK #KoboToolbox #LimeSurvey <-- #Qualtrics #SurveyMonkey etc.

#requal #Taguette <-- #MaxQDA #AtlasTI #NVivo

#PoliticalScience #Economics #Statistics #Econometrics #QualitativeResearch #Evaluation #QuantitativeResearch

Deedy (@deedydas)

AI가 사용자 리서치(user research) 시장을 급속도로 재편하고 있다는 관점으로, 기존에 Qualtrics, Medallia, SurveyMonkey 같은 대형 업체들이 지배해왔으나 AI로 인터뷰를 무한 확장하고 자동 처리할 수 있게 되어 시장 변화가 일어나고 있음을 지적합니다. 예로 Listen Labs를 언급하며 실제 적용 사례를 제시합니다.

https://x.com/deedydas/status/2011470088763855224

#userresearch #ai #listenlabs #qualtrics #surveymonkey

I manage a #sonasystems service and I am also the "brand administrator" for #qualtrics in my department. There's an issue with confidentiality; I wonder if some #research or #survey person knows a way around it:

SONA's "Qualtrics integration" instructions describe how to set things up so research participants can click the entry for a study on the SONA page and be taken to the corresponding Qualtrics survey, then--when finished with the survey--be redirected back to SONA with an anonymous record of their participation in Qualtrics.

The problem is that it's not anonymous. Not even a little. Not if you're both the SONA person and the Qualtrics person, which is probably the case in many institutions.

SONA does indeed replace the research participant's name in the URL info string with an "anonymous" ID number. That number is sent back to SONA for purposes of giving the research participant credit in SONA.

This process is only anonymous if you don't have access to both SONA and the Qualtrics survey: SONA gives a random (?) 5-digit ID number to each participant and send that to Qualtrics, which uses it to populate an embedded data field called id. Then at the end of the survey Qualtrics sends the same ID number back to SONA.

I'm looking at SONA and Qualtrics. Qualtrics gives me the "anonymous" ID number of every participant sent from SONA. SONA has the ID number paired with names in a fairly easy-to-access dashboard view for users with the roles "PI", "administrator," or (I think) "researcher".

So every student researcher doing "anonymous" survey projects can see the exact responses on surveys for each student participant, by name. It's not hard. I don't think any of my students is savvy enough to see this and pair the two values, or that they care, but this is Very Not Anonymous.

Is there some way around this where SONA-Qualtrics integration works, and is also actually anonymous, even if someone (e.g., me, the SONA administrator) has access to both the Qualtrics data and the SONA system?

[edit: Since finding this, I've been just deleting the ID data from the Qualtrics data when downloading. However, it's not an option to delete the embedded data variable until all data collection is finished ForEver, so the possibility of identifying participants who were promised anonymity remains until then; I can manage this for my students, but not for other faculty, and of course this all depends on my honesty. I do not want anything like this to depend on my honesty.]

#security #anonymity #confidentiality

Para la gente del sitio web #QuéOpinas: tengo 3 mascotas. No una, no dos ni más de tres. Exactamente tres. ¿Qué hago? :thaenkin:

#VocêOpina #VoceOpina #VarsityPlaza #VarsityPlazaLLC #Qualtrics #SurveyTaking #Encuesta #Encuestas #Sondeo #Sondeos

🧠🏔️ I’m sharing presentations from the Society for Judgment and Decision Making conference in #Denver at the URL below:

https://bsky.app/profile/byrdnick.com/post/3m6agtctbhc2b

My poster is about #argumentMapping and #learningScience. You will also find presentations about how to advance #cogSci with #AI tools, do #ProcessTracing in #Qualtrics without #coding, and avoid backfiring in #healthcare #nudges.

Follow to fight FOMO and enjoy #openAccess conferencing.

#SJDM25 #psychology #SciComm

This is a solution to a niche problem, but I was happy with it, so I'll share

If you use #Qualtrics for survey experiments you will want to share the exact survey - item wording, response options, order of items - as part of your open data, analysis code and study materials repository for all that righteous #reproducibility #OpenResearch karma

Problem is, the Qualtrics export of a survey puts each question and response option on a separate page, making the document effectively unreadable

1/

Congreso DEC México impulsa la transformación del Customer Experience

El IV Congreso DEC México 2025 fortaleció la profesionalización del Customer Experience. Informe nacional de madurez en CX

Por Deyanira Vázquez | Reportera                                        

El IV Congreso de Experiencia de Cliente DEC México 2025 marcó un avance histórico en la profesionalización del Customer Experience en el país. En esta edición, DEC México, en colaboración con Bain & Company, presentó el Primer Informe Nacional de Madurez en CX, un estudio pionero en su tipo.

El informe reveló el nivel real de desarrollo, integración tecnológica y alineación con propósito de las organizaciones mexicanas. Ofreció una radiografía estratégica sobre cómo la experiencia de cliente influye en la sostenibilidad, el talento y la innovación empresarial en México.

Los resultados mostraron que las empresas que combinaron propósito, tecnología y talento lograron mayor lealtad, resiliencia y reputación. La gestión de la experiencia dejó de ser un proceso operativo para convertirse en un motor estratégico de crecimiento.

El congreso que transforma la experiencia

“El nivel de madurez en CX ya no es una ventaja competitiva, es una condición de supervivencia”, afirmó David Arconada, presidente de DEC México. Explicó que el informe permitió conocer la posición del país y las oportunidades para convertir la experiencia en un valor humano y sostenible.

El Congreso celebró su cuarta edición como el principal foro latinoamericano en Experiencia de Cliente (CX) y Experiencia de Empleado (EX). En 2024 reunió a más de 400 líderes de CX, 200 empresas participantes y 12 ponencias magistrales de expertos internacionales.

La edición 2025 amplió su alcance con un enfoque en la intersección entre propósito, tecnología y talento humano. Demostró cómo la inteligencia artificial y la analítica avanzada fortalecieron la empatía, la personalización y la sostenibilidad empresarial.

Tecnología y propósito humano

El evento contó con el respaldo de patrocinadores estratégicos como Medallia, Qualtrics, Kantar, Beway Consulting, Numia y Pluthem. Estas alianzas impulsaron la transformación del ecosistema de CX y EX en México y América Latina.

“El Congreso es mucho más que un evento. Es un espacio de colaboración donde conectamos datos, tecnología y propósito para construir experiencias que inspiren confianza”, declaró Marta Santiago, directora general de DEC México.

El uso de inteligencia artificial permitió anticipar necesidades y comprender emociones a gran escala. No obstante, su valor se manifestó cuando se alineó con un propósito ético y humano, reforzando la confianza y promoviendo experiencias sostenibles. –sn–

¡Conéctate con Sociedad Noticias! Suscríbete a nuestro canal de YouTube y activa las notificaciones, o bien, síguenos en las redes sociales: Facebook, Twitter e Instagram.

También, te invitamos a que te sumes a nuestro canal de información en tiempo real a través de Telegram.

#NoticiasMX #PeriodismoParaTi #PeriodismoParaTiSociedadNoticias #BainCompany #BewayConsulting #Cdmx #conciertosMéxico #conferencia #customerExperience #CX #DavidArconada #DECMéxico #empresasMexicanas #EX #ExperienciaDeCliente #ExperienciaDeEmpleado #Información #InformaciónMéxico #innovación #InteligenciaArtificial #Kantar #laSostenibilidadYElPropósitoHumanoEnLaGestiónDeExperiencias_ #liderazgoEmpresarial #MartaSantiago #México #Medallia #Morena #noticia #noticias #NoticiasMéxico #NoticiasSociedad #Numia #Pluthem #qualtrics #SN #Sociedad #SociedadNoticias #SociedadNoticiasCom #sociedadNoticias #SociedadNoticiasCom #sostenibilidad #Tecnología

Qualtrics: You can just check this box to create "n/a" options for all the items in your slider table.

Me: Nice! Same for matrix tables, too?

Qualtrics: That is just preposterous. Now let me show you how you can repeat all your response labels in matrix tables.

Me: So handy! I assume this works the same for slider tables.

Qualtrics: Why would anyone want that?

#qualtrics #survey #software #features #MissedOpportunities

What applications are folks using for surveys these days? I've been using a #Qualtrics free account for nearly 10 years, but they only want to assist paid users. Their pricing is only for enterprise users, so looking for something to replace it. I need more than Google Forms.

Is #qualtrics getting enshittified? Or maybe just "we're awesome so why should we improve things?"

I've been a long-time cheerleader for Qualtrics, since they were little more than a couple of white dudes building cool stuff in Provo, UT (and their yearly subscription rate for academics was 1/4 of what it is now). Recent things that are giving me hassles of various degrees, all of which have been issues for 20-odd years:

- No "repeat headers" for slider tables
- Bipolar matrix tables are broken for mobile
- No bipolar slider tables
- Need to know arcane & bespoke CSS to adjust basic things like response option labels

And my 20-year pet peeve:

Let me use words and letters as export labels, not just numbers.

Anyway. Seems like that shit (and more) could have all been fixed sometime in the past two decades.

#enshittification #survey #research

Just filled out a feedback form that was worse than the not great experience I paid for. They used #qualtrics and I've never seen that product look so bad.
This may escalate...

#Qualtrics my dude you are still a kickass survey package, even if #academic departments like mine have to fight with our admin & accounting departments every goddamn year for your not-so-cheap offerings.

That said, I see you're offloading your #support to a "customer success hub" instead of humans, and that the most recent humans, with names reminiscent of the Indian subcontinent, seem confused about questions that don't have talking-point answers.

I think you're on that ol' #enshittification waterslide.

First pic: single screen saying Ask any questions about your quote or invoice! with a note at the bottom saying you can't ask any questions about quotes or invoices.

Pics 2 & 3: frustrating conversation with a "renewals management" person who seemed to almost ignore my question until I perhaps used the right keywords and (my assumption) a supervisor with a bigger Answers For The Customers binder stepped in and responded.

[Note: I have no issue with anyone from any subcontinent; I have an issue with companies outsourcing labor to the cheapest possible market.]

#research #highered #datascience

New #surveyMethods paper replicates and extends differences in #dataQuality, attention, naivety, decision style, etc. by
- online #research recruitment platform (#mTurk, #Prolific, #Qualtrics, #Pollfish)
- device (#mobile v. #desktop)
- person's incentive

https://doi.org/10.3758/s13428-025-02618-1

Listen, #qualtrics
I love you, you know I do. But in your "look and feel" section for the entire #survey you specify default question/answer/etc. font sizes as 'px'.

Then when I go to specify formatting of a specific question it's in 'pt'.

I would like to make my text larger or perhaps smaller than the default size. How the fuck do I do that? You might as well define one as 26 blorbs and the other as 6, 10, 12, 14, 18, or 24 Zonkies.

Yes, I know I can change some things with custom CSS, which is what I'll have to do. What I wish is that the #design experience was consistent here.

I suppose the overall user-friendliness and intuitiveness of Qualtrics makes little issues like this stand out.

#onlinesurveys #research #firstworldproblems

I will never hesitate to celebrate an organization or event that has gone above and beyond in creating a really great experience.

Well done #Qualtrics - the #X4 conference was fantastic!

Inspired by Ken Hughes as “the King of CX”, I’m thinking about trying on “the Empress of EX”. Thoughts ?🤔 😂

@Psyvacy Fraud is impossible because the surveys from qualtrics are not profitable to the survey contributors (AFAIK; fraud entails using deception to profit).

IP reputation is a crude and blunt instrument that undermines most surveys by excluding the whole demographic of digital rights proponents which silences important voices; yielding only results from people unconcerned with privacy.

The survey URLs are unique and distributed by email to solicit known individual prospective contributors through that apparently unique URL, which they can ensure only submits one ballot. That’s apparently how some of the #Qualtrics surveys work.

I’ve not done a deep dive on their business but if they are also distributing non-unique URLs to survey to many people, the questions need to be clever.

The two types of surveys obviously have different needs and challenges, so it’s probably unwise to try to use the same canned platform for both. Adding compensation complicates the approach considerably more.

A Tor-blocking CAPTCHA-pushing survey is only sensible if you actually intend to survey the demographics of tech illiterates and those apathetic about tech rights. If that demographic is inappropriate for the research, then qualtrics is unsuitable. You cannot ignore the /observer effect/. Qualtrics amplifies the observer effect with disregard.

The ironic injustice is that as I am hit with survey after survey from financial institutions, I have lots of feedback to give them about how their banking website (for example) blocks me or pushes CAPTCHA, and yet the survey itself has the same problems hindering me from participating. They sometimes say “how is our website? Take this survey… (qualtrics)…” I cannot give feedback about the ways in which their website is shitty when the survey itself is even more broken.

So in most surveys I find them to be excluding the demographic of people they most need to hear from. It’s an addiction to digital transformation. The option to send paper surveys with a prepaid return envelope is being overlooked in too many situations.

@AstaMcCarthy @proffnes

@AstaMcCarthy @proffnes It’s just crazy that someone would solve a #CAPTCHA of any kind to take a #survey. I suppose the survey pusher must be a charity that the survey taker really wants to help.

I primarily just get Qualtrics surveys from financial institutions who repeatedly nag me to take their survey. Every single time I get a 403 forbidden (Tor is blocked). So they want to force me to disclose even more personal data than the survey itself calls for, even if the survey pusher follows @renebekkers’s guide¹. Yikes.. then hearing from other ppl who can reach the site that they must solve a captcha and dance for them.. what a shit-show. Who are these ppl willing to bend over backwards to give both data and labor for nothing?

So, here is my question: how can I stop all senders (financial institutions in particular) from sharing my email address with Qualtrics? The bottom of these nags has an unsubscribe button. I generally avoid those as they signal that me email address is live. But what if I visit those unsubscribe links? Will it unsubscribe all future qualtrics nags by that sender?

…Oh shit… 403 error. So we cannot unsubscribe without compromising more data. Surely #Qualtrics violates³ the #CanSpamAct by blocking people from accessing the unsubscription mechanism.

@samweingamgee’s #privacy concern² is also notable.

¹ https://mastodon.social/@renebekkers/110650108283313811

² https://fediscience.org/@samweingamgee/111545579264089646

³ question for #lawFedi folks about #USlaw.

Product Update: Qualtrics Importer! 👏

Questionnaire Builder 2 now lets you seamlessly upload your #Qualtrics .qsf files + have surveys auto-imported into 🦍—no extra steps needed!

Simple or packed with complex features, our importer can handle it! 💪
➡️ https://shorturl.at/7WdNP

NEW Product Update: Qualtrics Importer! 👏

Questionnaire Builder 2 now lets you seamlessly upload your #Qualtrics .qsf files + have surveys auto-imported into 🦍—no extra steps needed! Whether your survey is simple or packed with complex features, our importer can handle it! 💪

#research #openaccess

@proffnes Better not do that on Qualtrics. You then immediately filter out all survey participants that actually care about privacy.

Qualtric claims the right to use personal information for advertising based on "legitimate business interests" and it uses Google reCAPCHA that comes with a myriad of dystopian terms: https://policies.google.com/privacy?hl=en
https://policies.google.com/terms?hl=en

A much better alternative is to use https://www.limesurvey.org/

#qualtrics #Google #limesurvey