#CallCentres

2026-01-25

@bithive

The biggest cost, in Germany or otherwise, is the people who do the talking to the callees. It dwarfs the costs of RTNR and suchlike.

That has long since (i.e. decades ago) been optimized, both by mechanizing the Hell out of the call filtering process and enabling remote operations where labour costs are cheap; and mass telephone calling is really not a counterexample to the claim that expense makes such things difficult.

Indeed, what has happened, rather, is that a demand for outbound call centres has given the world cheap off-the-shelf set-ups for this stuff, complete with everything from answer 'phone detection to agent activity/performance tracking.

@cstross @graydon @ysbreker
#ComputerTelephony #CallCentres

2025-10-29

it is incredibly hard to block call centres calling for someone else on my number whom I don't know because ACMA wants the business name of the caller and the product they are selling and the business selling the product - I keep telling the call centre wrong number and they keep ringing me over and over again and not deleting my number from that other person's name - very frustrating and annoying - the call centre keeps changing its number every call so I can't block them - there's got to be a better way to get customers than harassing half the population via call centres - it's always Indian call center operators - it's usually about cheaper power bills, ISPs, life insurance #callcentres #marketing #australia #wrongnumber #indian #spammers #coldcalling #ACMA #powerbills #isp #lifeinsurance

Likely Jan Lukaslikelyjanlukas@mstdn.ca
2025-10-29

@cbcnews

Good grief. Their #AI #chatbot was found to be only *slightly* more accurate than their human agents.

But NEITHER performed well enough that I would want to believe ANYTHING they tell me going forwards. 😱 Citizens shouldn't have to be expected to seek correct answers only from private #CPA professionals, if for no reason that this is well out of reach for many.

Perhaps some deeper training and knowledge benchmarks should be the norm?

Because frankly, I don't care if #CRA answers my call in under 10 seconds if I have better odds on a correct answer from a #Magic8Ball! 🙄😡

#Canada
#taxes
#CanadaRevenueAgency
#CallCentres
#staffing
#information
#accuracy

Lifestyle | The Guardian UStheguardian_us_lifestyle@halo.nu
2025-09-04
William HeathWilliamHeath
2023-11-09

She's said I'm moving forward in the queue so often now that I'm getting dizzy.
Does there come a stage where the she starts to say I'm moving backwards in the queue?

William HeathWilliamHeath
2023-11-09

I thiink customers can predict with unerring accuracy that there will always be unexpectedly high call volunes. How can this come as any sort of surprise to the provider, which sends out the same message day after day?

2023-07-26

For anyone worried about our #RobotOverlords, this is a reminder of the challenges of dealing with #telcos

- Jargon filled #marketing
- Flashy but functionally limited #websites
- Badly implemented first generation #chatbots
- Limited capacity #callCentres pushing the waiting times onto Customers
and soon, more content created by #llamas

#Managers often forget that #technology is a means to an end, not an end in itself

2023-03-19

How do ordinary consumers opt out of phone calls recorded by businesses and call centres?

Old reel-to-reel tape recorder This has been bugging me a bit this week again. I made calls to banks, a medical aid, and I was called again by my mobile phone company wanting to renew my contract. In every […]

gadgeteer.co.za/how-do-ordinar

squeet.me/display/962c3e10-a26

Old reel-to-reel tape recorder
Danie van der Merwedanie10
2023-03-19

How do ordinary consumers opt out of phone calls recorded by businesses and call centres?

This has been bugging me a bit this week again. I made calls to banks, a medical aid, and I was called again by my mobile phone company wanting to renew my contract. In every case I first hear a prerecorded message telling me, amongst other things, that my ca ...continues

See gadgeteer.co.za/how-do-ordinar

Mark Hughesmarkhughes
2023-03-09

1/ I now find it more convenient and cost effective to WRITE & POST LETTERS (costing >£1 in UK) to deal with businesses that use rather than provide email or secure web messaging for their customers. 🤦‍♂️

This week, that was for cancelling (to avoid their endless don't leave bullying) and finding an Life Policy. But it's become a regular thing, same with who didn't respond to the emails sent to the address they told me to use. 🤷‍♂️

bananabob :tinoflag: 🇺🇦 🇵🇸bananabob@mastodon.nz
2023-01-30

Do you know what annoys me about call centres?

"Your custom is important to us ..."

So important they put me oh hold for half-an-hour with dreadful music!

#Rant #CallCentres

2023-01-24

My #ISP, #TalkTalkBusiness is becoming a pest. They want to sell me something and keep ringing me up to talk about it, but want to ask me security questions to identify myself first.

I have told them every time that I do not answer security questions to people who called me, as I don't know them from Adam. They are getting increasingly frantic to talk to me.

I have asked if they are going out of business, but they say not.

#Cybersecurity #phishing #idenitytheft #callcentres #phones

2022-11-30

Can someone please tell me if there is any truth in reaching an operator sooner by laying off a few F-Bombs #callcentres #phone

2022-11-11

Why is it that any time you ring a call centre, they're ALWAYS 'experiencing a high volume of calls'? Could it be that they never have enough staff to serve their customers properly, because it's cheaper to just make people wait and hope they go away?
#CustomerService #CallCentres #LeftOnHoldAgain

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