As a public servant, I write weekly notes to let people see what I do. #ServiceStandard work continued in my week 197, with more guidance published, more interaction #design and content support arriving, and #serviceQuality work soon involving big citizen workshops. (👋🏻 @weeknotes-bot.bsky.social@bsky.brid.gy)

Week #197 at the Digital Servi...

South Korea’s Land Minister Kim Yoon Deok stressed that service quality, not institutional interests, should drive the integration of Korail and SR, urging improvements across rail, road, and aviation operations to better serve the public and enhance safety standards.
#YonhapInfomax #ServiceQuality #Korail #SR #PublicSafety #TransportIntegration #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=99820

Korean Air Co. has secured the top spot in both the Korea Service Quality Index and National Customer Satisfaction Index for 2025, marking consecutive wins in the airline sector and highlighting its ongoing commitment to service excellence.
#YonhapInfomax #KoreanAir #ServiceQuality #NCSI #KSSQI #CustomerSatisfaction #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=90263

Supervisor Spotlight: Highlighting those who keep us moving
https://kingcountymetro.blog/2025/09/24/supervisor-spotlight-highlighting-those-who-keep-us-moving/
#KingCountyMetro #TransitControlCenter #BaseOperations #ServiceQuality #Supervisors #People

History shows the opposite works. Strong companies invest in their teams. They pay fairly to keep good people. Reliable service builds trust and keeps customers. You can't build loyalty with the lowest bidder.

So why keep racing to the bottom? Do you want a business that lasts, or one that just looks cheap on paper?

#CheapLaborTrap #BusinessMyths #TransportationIndustry #InvestInPeople #FairPay #EmployeeRetention #CustomerTrust #ServiceQuality #BusinessStrategy #SustainableGrowth (2/2)

Supervisor Spotlight: Highlighting those behind the scenes who keep us moving
https://kingcountymetro.blog/2025/07/18/supervisor-spotlight-highlighting-those-behind-the-scenes-who-keep-us-moving-7/
#KingCountyMetro #TransitControlCenter #BaseOperations #ServiceQuality #Supervisors #People

Supervisor Spotlight: Highlighting those behind the scenes who keep us moving
https://kingcountymetro.blog/2025/04/29/supervisor-spotlight-highlighting-those-behind-the-scenes-who-keep-us-moving-5/
#KingCountyMetro #TransitControlCenter #ServiceQuality #BusOperations #People

Insurance Research Institute warns of potential mismanagement in nursing facilities owned by private equity funds, emphasizing the need for stronger oversight and management of non-care costs to maintain service quality.
#YonhapInfomax #PrivateEquityFunds #NursingFacilities #NonCareCosts #ServiceQuality #InstitutionalImprovements #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=59442

Which quality factors are crucial for high 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 🚀 in 𝗱𝗶𝗴𝗶𝘁𝗮𝗹, 𝗽𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗮𝗻𝗱 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀? 🤔 Check out this new open-access publication http://dx.doi.org/10.1108/IJQSS-06-2023-0077 in the International Journal of Quality and Service Sciences.

The findings 💡 of this study are clear: 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 stands out as the key factor. Particularly in omnichannel services, efficient and seamless processes play a decisive role.

#TIHPS #performance #quality #KPIs #omnichannel #servicequality

After years (!) of work, my research results have finally been published in the renowned journal 'Public Administration': https://doi.org/10.1111/padm.13038

#OpenAccess #Research #PublicAdministration #ServiceQuality #Omnichannel #TIHPS #Framework #Quality #MeasurementScale #Instrument

Navigating the complexities of AMC management in the Office Equipment Industry? Discover how AntMyERP can streamline your operations with features designed to tackle scheduling, resource allocation, documentation, and client communication.

https://antmyerp.com/en/overcoming-amc-challenges-in-office-equipment-service/

#amcmanagement #officeequipment #servicequality #resourcemanagement #clientcommunication #slamanagement #customersatisfaction #businessgrowth #AntMyERP #maintenancecontracts