As a public servant, I write weekly notes to let people see what I do. #ServiceStandard work continued in my week 197, with more guidance published, more interaction #design and content support arriving, and #serviceQuality work soon involving big citizen workshops. (👋🏻 @weeknotes-bot.bsky.social@bsky.brid.gy)

Week #197 at the Digital Servi...

#FixTheForms, as @cjforms.bsky.social@bsky.brid.gy puts it. In the absence of universal standards within German government for what constitutes good #formDesign, we published 3 new pieces of guidance to address this void. You find them in the handbook section of the German #ServiceStandard website. 1/X

As a service designer, I was initially wary of service assessments.

I feared they might be burdensome and bureaucratic when we needed to move fast.

In reality, the opposite was true.

Make the service standard work for you

#ServiceDesign #ServiceStandard

https://design.scotentblog.co.uk/make-the-service-standard-work-for-you/

It’s always insightful to hear others talk about the work you’re involved in In January, a brown bag meeting at digital government competence network NEGZ discussed the German #ServiceStandard & #DINSPEC66336 – in German 🇩🇪 Some 200+ people joined, and it’s been recorded and is available on YouTube

Servicestandard umsetzen mit D...

As a public servant, I write weekly notes to let people see what I do. I spoke with representatives from several states and larger municipalities curious about the #ServiceStandard. I also participated in 3 separate 2026 planning & roadmapping sessions—with teams and our discipline leadership team

Week #196 at the Digital Servi...

Who got taxpayers’ money? The Government of Cyprus is doing an excellent job at increasing transparency for service design and development. For the 28 services that are compliant with their #ServiceStandard so far, you can see who made them – PWC, EY, in-house: dsf.dmrid.gov.cy/service-stan...

Standards won’t do anything unless integrated into a larger system that includes carrots & sticks. Today, we shaped our 2026 activities for the German #ServiceStandard. My product management colleague Robert asked for a short input on what worked in the UK. I made that slide. All remains relevant

How often do you engage in cross-silo exchange? How often do you talk to colleagues and other teams doing similar work as you do, but in different organisations and contexts? Today, our #ServiceStandard team spoke with @benaldo.bsky.social@bsky.brid.gy , and it was worth every one of the 60 minutes we had.

I love a good government #barcamp! And #NEGZ is doing a great job at making it as open and inclusive as possible. We’ll be running a #ServiceStandard workshop as part of tomorrow’s event. Join us in the late morning – remotely!

RE: https://bsky.app/profile/did:plc:o3dinxwzgxmgaqlqi25c63sy/post/3mdd62fthy22u

As a public servant, I write weekly notes to let people see what I do. Kicking off 2026 for the #userResearch sub-discipline, I participated in a half-day onsite to look ahead. I also helped facilitate a 2-day workshop on a substantial extension to a #ServiceStandard. 👋🏻 @weeknotes-bot.bsky.social@bsky.brid.gy

Week #195 at the Digital Servi...

Working with many familiar faces who provided input on last year’s iteration of the #ServiceStandard from across the country, we started collaborating on a significant extension. Colleagues from the local, state & federal levels joined us, bringing many different and vital perspectives to the table

Our #ServiceStandard work doesn’t end just because we have a standard that’s baked into a formal regulation. We are acutely aware of gaps in guidance, training offerings and the wider service support system. That is why we went into workshop mode again for the last 2 days to address existing gaps.

What a terrific exchange with our Cyprian 🇨🇾 colleagues today! They are doing fantastic work in the #ServiceStandard assurance space, and their approaches have evolved much since GDS supported them. The best thing: They work entirely in the open. All tools, checklists and reports are public. 1/X

🔹 Digitale #Verwaltungsservices sollen nicht nur funktionieren, sondern genutzt werden. Lesen Sie hier mehr dazu, wie #UX zur Managementaufgabe wird: https://www.publicplan.de/blog/gute-ux-ist-qualitats-steuerungsmerkmal

Mit der DIN SPEC 66336 und dem neuen #Servicestandard wird UX verbindlich, messbar und steuerbar.
Nutzende verstehen, Ziele klar definieren, Wirkung prüfen – so werden Services effizienter, #nutzerfreundlicher und rechtssicher.

I said it before: Friday is my international exchange day. Today, I was in touch with #GovDesign colleagues: • in Cyprus 🇨🇾 government on #ServiceStandard procurement and assurance • at NHS 🇬🇧 about accessing advanced #userResearch training • at the UN University 🇺🇳 on quality assurance

Love the passion of civil servants around the #ServiceStandard❣️ People keep posting and sending me pictures of the new poster in action. More posters are out in the post shortly …

Taking the next steps: 2 common components need to be developed along the #ServiceStandard & its #DinSpec66336, the German IT Planning Council decided. The National Feedback Component (NKF) and Central Statistical Component (ZSK) are vital for meeting point 12 of the Service Standard. 👇🏻

RE: https://bsky.app/profile/did:plc:cmith4m3qzwqeocqn2ptgwft/post/3m6dhyicay22h

Beschluss 2025/17-AL - Zentral...

Nerding out in the middle of the night, I made an authoritative slide to illustrate how many government bodies approved the German #ServiceStandard, the related #DinSpec66336 and the standards regulation in the past 15 months. It’s been quite an unpredictable ride. But a successful one.

As a public servant, I write weekly notes to let people see what I do. Introducing the #ServiceStandard to service owners and designers in the city-state of Hamburg in detail, I travelled there. I also opened #serviceDesign roles and had chats with colleagues at the European Commission & the OECD.

Week #186 at the Digital Servi...

Things are not super straightforward with the German #ServiceStandard. We have a DIN SPEC, and we have an online access standards regulation (abbreviated OZSV). To better communicate how the 3 parts relate, we created a graphic. I tested it in Hamburg this week. It’s on Flickr for download now ⬇️

Schaubild OZSV und Servicestan...