I spent about 4 hours on the phone with customer support today. Made about eight calls. Got hung up on four times, once by a robot. And I didn't swear at anybody.
My modem or router died last week, so I went and bought new ones. $400. The system started losing internet almost immediately. I spent hours on the phone with Xfinity, and they eventually told me it was my problem because I hadn't rented an Xfinity modem / router.
So I called Netgear. They spent hours on the phone with me working through settings and reconnecting again and again. The damn thing just started dropping the internet connection MORE frequently, not less. Finally Netgear told me that the problem was with Xfinity.
So I called Xfinity back. Couldn't reach a human, of course. Their AI robot did some supposed reconnecting, which didn't accomplish a goddamned thing. Then they connected me in live chat with a supposed real person, if you want to believe that. They hung up on me in chat.
So I went back to Xfinity again. At this point all they can do is send a technician the day after tomorrow. In the meantime we have no internet apart from what I can get via cell signal on my phone.
I should be a lot angrier. The last Netgear guy I talked to was surprised that I wasn't. But that was before I had to deal with Xfinity the second time.
There's a reason Comcast/ Xfinity are the most hated company in America.
Sigh...
#Xfinity #Netgear #Comcast #technology #Internet #frustration