AI Agent Showdown: Salesforce vs. Microsoft vs. ServiceNow ⚔️
Who has the most powerful AI Agents in 2026? From Agentforce’s autonomous task management to Microsoft’s cloud scalability, find out which platform offers the best ROI for your industry.
Read more: https://achieva.ai/blogs/ai-agents-battle-salesforce-vs-microsoft-vs-servicenow/
#AIAgents #Agentforce #MicrosoftCopilot #ServiceNow #DigitalTransformation #Fintech #AchievaAI
Top Ten Salesforce Agentforce Implementation Pitfalls and How to Avoid Them
Many organizations struggle due to poor planning, data issues, and a lack of adoption. This detailed blog by Achieva.ai explains the top Salesforce Agentforce implementation pitfalls and provides practical tips to overcome them.
👉 Read the full blog here:
https://achieva.ai/blogs/salesforce-agentforce-implementation-pitfalls/
#Salesforce #Agentforce #CRM #AI #SalesforceImplementation #DigitalTransformation
Anthropic Cowork 출시에 Salesforce 주가 6% 급락, AI 에이전트 시장 격변
Anthropic Cowork 출시로 Salesforce 주가가 6% 급락한 배경을 분석합니다. AI 에이전트 시장의 경쟁 구도 변화와 협력-경쟁 딜레마를 다룹니다.
Salesforce pulls back from LLMs, pivots Agentforce to deterministic automation
https://completeaitraining.com/news/salesforce-pulls-back-from-llms-pivots-agentforce-to/
#HackerNews #Salesforce #LLMs #Agentforce #Automation #TechNews
Rebranding Salesforce to Agentforce is perfect if your core demographic is enterprise executives who think 'AI' means their email sidebar got smarter. #Agentforce #AIFlavored 🫠
Salesforce shares dropped 30% amid AI concerns, but Q3 revenue rose 8.6% to $10.26B, and full-year guidance was raised to $41.45–41.55B. Its Agentforce AI platform and acquisitions support long-term growth potential.
#Salesforce #AI #Agentforce #Informatica #SaaS #TechStocks #CloudComputing #RevenueGrowth #MarcBenioff #SoftwareIndustry #TECHi
Read Full Article Here :- https://www.techi.com/salesforce-stock-hits-lowest-valuation-despite/
Salesforce’s Agentforce is cutting support load – it deflects 46% of advertiser cases by using AI‑driven real‑time observability and session tracing. John Thompson says the platform gives teams instant insight, freeing engineers for higher‑value work. Curious how this could reshape your support ops? Read the full story. #Salesforce #Agentforce #AIObservability #AdvertiserSupport
🔗 https://aidailypost.com/news/salesforce-agentforce-deflects-46-advertiser-support-cases
AI會終結電話客服中心嗎？ChatGPT總結為「人機協作」，但人類的看法不那麼樂觀
BBC News 中文 2025-11-05 07:55:00 CST本文探討 AI 取代客服人力的趨勢與挑戰。儘管業界看好 AI 效率，但現行系統仍面臨提供錯誤資訊、缺乏同理心等問題。高昂成本與潛在的「與真人對話權」法規，使 AI 全面取代人力之路仍存變數。
Top 7 Key Takeaways from Salesforce Dreamforce 2025
Salesforce Break reviewed the press releases and sessions coming out of Salesforce Dreamforce 2025, and prepared the ket takeaways in this post, so you don’t have to go thorough all the materials.
The biggest announcements for Salesforce at Dreamforce 2025 were centered on advancing the company’s foundational “Agentic Enterprise” vision through enhanced control, deeper context integration, and widespread collaboration tools.
The announced functionalities were more evolutionary than revolutionary.
Here is the list.
Top 7 Key Dreamforce Takeaways
1. Agentforce 360 Platform, New Agentforce Builder, and Agent Script
The cornerstone announcement was the launch of Agentforce 360, the latest version of the comprehensive platform designed to unify AI, trust, and data capabilities across all Salesforce products. Salesforce has completely reimagined the entire Customer 360 platform as Agentforce 360, ensuring that every app is now “agentic”. This platform emphasizes providing users with more control than ever over their AI systems. To make development accessible to a wider audience, including line-of-business leaders, IT teams, service, and sales teams, a brand new AgentForce Builder was introduced, featuring a radically simplified, clean, and beautiful interface built from the ground up.
This capability is powered by Agent Script, a new scripting language that exposes the reasoning engine and allows users to define deterministic chaining actions and conditional logic. Agent Script unlocks patterns needed for mission-critical use cases, blending fluid agentic reasoning with the certainty of rules-based control in a unified instruction set to ensure agents are predictable and stay “on track,” preventing costly unpredictability. Agent Script can be built at the topic level where previous LLM-based non-deterministic functionality produced unpredictable results.
In addition, Salesforce announced Slack as its future conversational interface. Several sessions demonstrated deeper integrations in action. Another major change of course was the ability to use external LLMs for the Atlas Reasoning Engine. I believe this demonstrates that Salesforce is positioning Agentforce more as an orchestrator and collaborator of agents and AI capabilities rather than competing to become the agent for the enterprise.
2. Agentforce Voice
Agentforce Voice extends the power of the Agentforce platform by allowing agents to talk, bringing AI capabilities directly to contact centers and 800 numbers. Businesses can now configure the voice, tone, and personality of the AI right inside the AgentForce Builder. The goal is to deliver a unified customer experience across all channels, providing a highly human-like and interruptible conversational flow. A critical feature of Agentforce Voice is ensuring a seamless transition when the AI needs to transfer a customer to a human agent; the human representative automatically receives the full transcript and context of the AI conversation, allowing them to pick up the experience precisely where the AI left off. This functionality is available GA October ’25.
3. Intelligent Context Processing (Data 360)
Intelligent Context Processing tackles one of the greatest challenges for AI agents: understanding and utilizing vast amounts of complex, unstructured data. Agents often struggle with content in rich formats, pictures, tables, and existing workflows, the accumulated wisdom of the company. These new tools, built into Data 360, interpret and index this data by analyzing and parsing complex content (such as product manuals containing charts and images). This allows agents to pull in the exact, correct context required to deliver accurate and rich responses at the precise moment it is needed.
Furthermore, Data 360 enhances governance across both structured and unstructured data. Using natural language, administrators can create policies, such as masking internal FedEx employee contact details within agent responses, ensuring the information provided is not only accurate but also appropriate for the customer. It is not clear to us whether this is solely a rename of the product called Data Cloud. It seems that way.
4. Agentforce Vibes
Salesforce launched Agentforce Vibes as a new product that lets trailblazers quickly and easily build apps, dashboards, automations, and flows. Users achieve this via vie coding, which involves providing a simple, natural language description of what they want the platform to build. The core innovation of Agentforce Vibes is its deep contextual understanding; it speaks “the language of the business,” including the organization’s data, relationships, customers, products, and security permissions. This contextual intelligence allows Agentforce Vibes to rapidly translate a descriptive idea into deployable, production-grade Salesforce metadata (such as a screen flow). This drastically reduces development time, saving what could amount to dozens of manual clicks inside a traditional flow builder. This effectively elevates the capabilities of every developer. Interesting tidbits: Developers can develop using the coding language of their choice, and there is a local LWC preview function that will be launched soon.
5. Slackbot
Salesforce unveiled Slackbot as a new personalized, AI-powered companion that boosts productivity directly within Slack. It will launch for General Availability (GA) in January and draws on each user’s unique organizational context, including conversations, files, workflows, and apps. The tool moves users beyond asking simple questions toward achieving complex, tangible outcomes. For example, a user can ask Slackbot to handle a multi-step process with one command. It can review deal status, find compliance files, and draft a customer email in the user’s tone. Slackbot can also create a prep document and calendar invite for key stakeholders automatically. Slackbot will be the home of AI capabilities within Slack, even for customers who don’t use Salesforce.
6. Support for Third-Party Agents in Slack (AgentExchange)
Salesforce affirmed its vision of Slack becoming the “home for all AI” by announcing support for all third-party AI agents, such as ChatGPT, Claude and Gemini. This transformation positions Slack as an agentic operating system where external agents can exist as collaborative “teammates” alongside human employees. To ensure these external agents can perform sophisticated reasoning, they are grounded in the company’s real-time knowledge and context via a real-time search API and an MCP server. This initiative allows Salesforce agents to work in conjunction with agents from other platforms. This coupled with the AI-assisted enterprise search capabilities of Slack empowers Slack admins and users to be more productive.
7. Agentforce Observability
Agentforce Observability was introduced to help monitor and scale digital work in the new agentic enterprise era. It serves as one control center for managers to monitor and improve agent team performance. The tool gives leaders visibility into KPIs like escalation and deflection rates using Tableau Next analytics.
Most importantly, it features Agent Insights, which acts as a performance review by scoring every single agent session. This scoring helps managers find and analyze poor-performing conversations to uncover root causes like process issues. It enables tuning of agent prompts and behaviors for consistent results. This management layer is essential since prompts and loops alone aren’t enough.
This was a major pain point with the clients. I am happy Salesforce is addressing it with this new functionality that will be available for most clients.
Conclusion
I personally found the announcements more evolutionary than revolutionary. It was not a strong Dreamforce in terms of new functionalities covered.
Adoption challenges and cleanup are still needed to make current products appealing. These announcements mark real progress for Salesforce.
Explore related content:
Salesforce Ushers in the Age of the Agentic Enterprise at Dreamforce 2025
Dreamforce 2025: Standout Sessions Streaming on Salesforce+
Salesforce Winter ’26 Release: Comprehensive Overview of New Flow Features
#AgentScript #Agentforce #Agentforce360 #AgentforceBuilder #Data360 #Dreamforce #NewRelease #Salesforce #SalesforceAdmins #SalesforceDevelopers
What are the odds that #Salesforce is renaming #AgentForce because no one is buying it, and maybe they can find a couple more rubes with a slicker name? Remember kids, Salesforce isn't serious about a technology until they buy another company in that space. Just like Google, they don't innovate, they M&A.
Salesforce shares surged over 3% in after-hours trading after the company raised its 2030 revenue outlook above market expectations, signaling renewed growth momentum.
#YonhapInfomax #Salesforce #RevenueGuidance #AfterHoursTrading #Agentforce #InformaticaAcquisition #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=85783
Salesforce announces Agentforce 360 as enterprise AI competition heats up
Slack transforms into an agentic OS as ChatGPT joins the workspace
https://web.brid.gy/r/https://nerds.xyz/2025/10/slack-agentic-os-chatgpt/
Salesforce is pushing further into the AI space with Agentforce 360, a platform for building and deploying AI agents. The enterprise AI competition is fierce!
How do you see AI agents impacting customer service and operations?
#AI #SoftwareDevelopment #EnterpriseTech #Agentforce #Salesforce
https://techcrunch.com/2025/10/13/salesforce-announces-agentforce-360-as-enterprise-ai-competition-heats-up/
Salesforce replaces help with Agentforce AI — customers outraged
[Full text: https://pivot-to-ai.com/2025/10/08/salesforce-replaces-help-with-agentforce-ai-customers-outraged/]
Agentforce is Salesforce’s exciting move into the world of Agentic AI! That’s “agentic” as in chatbot-based help system. That doesn’t work.
Salesforce CEO Marc Benioff proudly told his last earnings call how they’d done 8,000 Agentforce deals! Out of 150,000 customers.
So Salesforce decided to help the numbers.
#AIisGoingGreat
#Agentforce
#BernardSlowey
#MarcBenioff
#Salesforce
Latest video from Pivot to AI
#Salesforce replaces help with #Agentforce #AI, to horror:
https://www.youtube.com/watch?v=_BUui_ypWeg
#llm #agentic
Salesforce replaces help with Agentforce AI — customers outraged
Salesforce Enters ‘Vibe Coding’ Fray With Agentforce Vibes, an AI Agent for Enterprises
#AI #Salesforce #AICoding #VibeCoding #Agentforce #EnterpriseAI #DevTools
Critical #ForcedLeak flaw in Salesforce’s Agentforce AI agent exposed CRM data to remote attackers.
Read: https://hackread.com/forcedleak-salesforce-agentforce-ai-agent-crm-data/
