Al menos 210 “incidentes” (dice el artículo) en lo que va de año Meta shuts down global accounts linked to abortion advice and queer content | Global development | The Guardian https://www.theguardian.com/global-development/2025/dec/11/meta-shuts-down-global-accounts-linked-to-abortion-advice-and-queer-content

@densediscovery As a service designer and consultan for the public sector I'd say we need to state these facts more often to increase people's participation in the whole cycle of policy making, inside and outside the governments. #publicinnovation #participation #D2G

Kai from @densediscovery talks about the distance btw govs and citizens: "There’s something darkly comical about watching politicians scramble to understand ‘what everyday people want’ while most of them have never worried about an overdrawn bank account" "It’s not about income – it’s about who sleeps soundly at nigh".

Is there anything more challenging than deciding where to begin? Every digital transformation project faces this fundamental question and demands clear criteria to build a solid plan. For public sector projects, these criteria can shape the path toward better or worse services.

Visual consent forms are available as Creative Commons resources by SensJus. Changes in data privacy frameworks require new consent management tools and strategies. Without these, making conscious decisions would either be impossible or demand too much cognitive effort. https://sensingforjustice.webnode.it/l/our-visual-consent-forms-now-out-as-creative-commons/

Y eso que no estamos hablando de bots con IA generativa, preparen sus capturas! https://www.theguardian.com/world/2024/feb/16/air-canada-chatbot-lawsuit

esta semana he utilizado dos servicios de atención distintos: el 060 y el servicio de chat virtual de la agencia tributaria. Para temas de tributos y cotizaciones de empleo, cosas que me cuesta la vida entender. Y en menos de 10 minutos tenía las dos cosas resueltas. El chat de la agencia tributaria tiene muchísimo que mejorar en cuanto a interfaz, pero la capacidad de respuesta de los agentes es magnífica, igual que en el 060. Preguntas, te lo aclaran, y ya. Sin sugerencias añadidas.

Acabo de entrar en Mi Carpeta ciudadana y me han recibido la friolera de 4.049 palabras o
26.862 caracteres. No es la primera vez que la utilizo, ¿esto va a ser así en cada acceso? Ahora que la SGAD cuenta con un nuevo sistema de diseño que incorpora el lenguaje claro (por cierto, magnífico nombre: DINTEL ❤️ ) https://dintel.redsara.es/DINTEL/index.html esta es una buena oportunidad de para su aplicación.

"When introducing artificial intelligence into work practice, there is a choice between strategies. One strategy can be to automate the process and let the AI tool have control of tasks and decisions; another can be to aim to support the autonomy of users,, thereby augmenting their competence. In human-centered AI (HCAI), the latter is emphasized. "Great article opening: https://dl.acm.org/doi/fullHtml/10.1145/3563657.3596110

Do you know about the EU Data strategy? Are you familiar with Data spaces to enable trusted and easy data flows across organisations? Data sharing requires trust. How can governance and regulation facilitate this trust? Those are some of the questions included in the latest SITRA's report: Towards a Holistic EU Data Governance. https://www.sitra.fi/en/publications/towards-a-holistic-eu-data-governance/

What does it mean to apply people-centric approaches to public AI design? Two interesting lectures dive into the topic, showing how this space offers policy designers a relevant direction to explore.
https://www.adalovelaceinstitute.org/evidence-review/foundation-models-public-sector/#_ftn111
https://arxiv.org/pdf/2310.00907v1.pdf

There's a lot of public sector interest in the possibilities of #AI #foundationModels (aka #generativeAI). The new paper from my @AdaLovelaceInst colleague Elliot Jones looks at the possible use cases, the risks and opportunities, and the principles, regulations and practices necessary to deploy foundation models in the public sector safely, ethically and equitably.
https://www.adalovelaceinstitute.org/evidence-review/foundation-models-public-sector/

this is particular to the ongoing neoliberalisation of higher education in Australia (amongst other places), but the normalisation of 'faux relationships' as better than the very low bar of completely alienated commodification, feels like it is more generally applicable to the world we are all being made to take as 'as good as it gets' - from https://www.chronicle.com/article/this-university-found-a-way-to-make-huge-classes-feel-small-could-it-work-for-you; message me for a pdf if you can't access

This is probably one of my favourite resources for anything related to public innovation and technology with a social perspective: https://thelivinglib.org

Lou Downe's presentation at the SDA event referenced the CIA Simple Sabotage Field Manual. He only showed this page, but skimming through it, I've spotted many other "contemporary service management practices." Check this post to explore more weird manuals: https://botsin.space/@kottke/111183971168810110

El martes estuve facilitando el encuentro de Diseño, ciudadanía y administración organizado por Servicios Digitales de Aragón. Aprendí y disfruté mucho. He recogido algunas notas en este artículo. El lunes salen los vídeos del encuentro y estarán enlazados en el texto. Mucha gente no pudo acudir y es una pena porque la sesión estuvo realmente bien. https://beatrizbelmonte.medium.com/encuentro-de-diseño-ciudadanía-y-administración-80310b601856

Reading this article by Kate Lindsay https://embedded.substack.com/p/were-all-lurkers-now I wonder how governments should think about their role in social media and their approach to citizen engagement in a moment where "We are all lurkers now" "We’re all just online for ourselves, which means there are fewer and fewer people to be the audience—to like, comment, or otherwise interact".

Un ejemplo de lo importante que es pasarle a los contratos públicos la prueba del algodón para que no impacten negativamente en la sociedad. Dejo el enlace al hilo de Cristina Lobelos https://twitter.com/cristinalobelos/status/1708073026636415359?s=46&t=Krcc5HuaoVqYq2lgiD91cw y al video para leerlo si no tienes cuenta en el otro sitio https://www.dropbox.com/scl/fi/m235p4wiaa6fcyidfhhwm/RPReplay_Final1696154822.mov?rlkey=g8oebq1o6a49vwfbijprtdk8t&dl=0

THESE ARTICLE: every paragraph crushes you. The level of political ineptitude hidden behind statistics and numbers is appalling https://www.lrb.co.uk/the-paper/v45/n18/john-lanchester/get-a-rabbit «As the House of Commons Treasury Committee said dryly in a 2016 report on the economic debate about EU membership, ‘many of these claims sound factual because they use numbers.’ »

most of the reports I read miss the opportunitiy to facilitate the application of their conclusions and recommendations by offering tools that help activate them. I'm happy to share an example of a report that didn't miss that chance and has created a remarkable piece of work to support Applied Behavioural Science Experimentation and Observation https://www.sevenroutes.com