@heyjupiter @m Since administering a Mastodon instance is obviously tech work, the term "tech team" is just another term for the admins communicating through the @admin account, just as the moderation team communicate through the @moderation account. There is nothing secret about this, it is explained on our "about" page that @admin is separate from the mod team.
Your comments imply that you have a problem with the choice of individual admins of the instance to remain anonymous. We remind you that there are good reasons for anonymity, especially for those of us running anarchist infrastructure on the internet.
You're also right that we haven't been very responsive to messages. This is because we focus our limited time on doing the necessary tech work. It's not an issue of bureacracy, but of priorities and time management. The moderation team is more focused on communication with users and is more likely to be responsive. This is the situation right now, but probably not permanently, so it wouldn't make sense to have it explained as such on the About page. We're in the process of bringing more people on to the tech team and that may eventually improve the communications capacity of @admin. In the meantime, we ask for your patience and good faith.
Your problem with rate limiting is unusual. We have read that this can happen when many mastodon tabs are open at once, so if this is the case you could try closing some tabs. On our side, the rate limit (300 api calls per 5 minutes) is a default config that set in the Mastodon code.
We encourage you to work on figuring out what aspects of your use of Mastodon may be triggering the rate limiting, since we have not seen any other reports of the problem. If the trigger is a use case that we support and there are no other workarounds possible then we could consider other possible solutions.